Privacy policy

This is a translation. The Spanish version of this page is the one that governs: if the two texts differ, the Spanish text prevails. You can read it at livestreamingrd.com/politica-de-privacidad.

We ask for the minimum we need to sell you and deliver what you buy. Nothing else.

What we ask for

• First and last name, because the access is activated in your name.
• Your WhatsApp number, which is how we deliver.
• Email address, only if you want to leave it. It's optional.
• Set-up details when the service needs them: a profile name, a PIN. Only the ones needed to hand you the service ready to use.

What we do NOT ask for

We never ask for your card details. If you pay by card, you enter them on the payment gateway's page, which is who processes the charge. We neither see nor receive them.

We also don't ask for your ID number, your address, or any data we don't need.

What we use your data for

To deliver what you bought, to help you if something fails, to let you know when your service is about to expire, and to keep a record of your purchases.

If you message us on WhatsApp, we keep that conversation so we can help you later without you having to explain everything again.

Who we share it with

Nobody, beyond what is strictly needed for the purchase to work:

• The payment gateway, to process card payments.
• PayPal, if you choose to pay that way.
• WhatsApp (Meta), because that's the channel we write to you on.
• Anthropic, who provide the artificial intelligence assistant that helps answer you on WhatsApp.

We do not sell or hand over your data to third parties for advertising.

About the AI assistant

Part of our WhatsApp support is answered by an artificial intelligence assistant. To be able to answer you, it processes the text of your conversation and the details of the services you have — what you've got and when it expires.

We don't give it your payment details, because we don't have them.

You can ask for a person whenever you want and someone from the team takes over the conversation.

How long we keep it

While you're a customer and for a reasonable time afterwards, so we can help you if you come back or if something from a past purchase needs resolving.

Your rights

You can ask us to tell you what data of yours we hold, to correct it, or to delete it. Message us on WhatsApp or by email and we'll do it.

Bear in mind that deleting your data means losing the history of your purchases, and with it the ability to replace an account for you.

How to reach us

• WhatsApp: +1 809 673 5159
• Email: info@livestreamingrd.com
• Instagram and TikTok: @livestreamingrd